Intrexx Share 2.1 - Frequently asked questions

Why can't I see a post?

It could be that creating a post is restricted by specific prerequisites and the post has not actually been generated. Check whether the data record created meets the criteria for creating a post.

• Have you subscribed to the app from which the post comes?
• Do you belong to the target group for the specified plugin?
• You may not have access permissions for the posts view page.
• It's possible that the data group permissions prevent access to the data record.
• The posts view page is possibly not configured for mobile devices.

I don't receive information about new events on the News page.

• Have you subscribed to the Intrexx Share – Events app?
• Is the event public?

I cannot write posts on a colleague's personal page any more.

You can only create a post on a colleague's personal page if they have set the privacy settings accordingly. Your colleague has possibly changed these settings. If the colleague will not be available for an extended period of time, they may have temporarily deactivated their profile. In this case, you cannot create posts on the personal page.

I cannot find a colleague, neither in My contacts nor in Find contacts.

Check whether you have already sent a contact request to the colleague. You will be able to see this on your personal page. Check whether the colleague has sent you a contact request. The quickest way to check is on your News page at the top left next to your profile photo.